Flagship Merchant Services Review

9 Rates & Fees Good - Needs more transparency
7 BBB Rating & Complaints More than average complaints
10 Terms & Contract Excellent
9.5 Competitive Advantages Free terminal / No contract

Updated on November 22, 2021

Flagship Merchant Services is a credit card processor with a low monthly fee and no lengthy contract. Read full Flagship Merchant Services Review to learn more.

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Flagship Merchant Services, established in 2001 with their corporate offices located at 100 City Square, 4th Floor, Charlestown, MA 02129 is a large merchant service provider that services over 200,000 clients. They offer payment processing that falls within the business categories of retail, wireless, moto, e-commerce, restaurant, mobile, payment gateway and merchant cash advances.

Their website: www.flagshipmerchantservices.com states they were voted #1 merchant account provider for 8 years by top ten reviews. After looking at that particular reviews site, we notice their ratings are based on services and features   that every merchant account provider has and are basically the same with everyone, nothing that really sets them apart or would make a difference when deciding. Hum, that’s strange, anyway back to Flagship. They’re offering a free mobile card reader, free EMV/NFC terminal and rates that start as low as 0.38%. When researching we see everything from 2 stars to 5 stars, good reviews and bad reviews, so let’s dig in and see if we can come to a fair and objective conclusion.

Rates and Fees: Rating: 9/10

♦Set up fee: None!

♦Annual fee: None, but agents can charge annual fee

♦Monthly fee: $7.95

♦Monthly Minimum: $25

♦PCI compliance fee: $99

♦Non-PCI compliance fee: $19.95 per month

♦Early termination fee: None

♦Swipe rates: list rates as low as 0.38%

♦Keyed-in rates: Not listed

♦Interchange-Plus: Available

♦Mobile swipe fee: Not listed

Okay, so let’s break these down. The no set up fee is always a good thing as it’s usually only a profit maker for the processor and or agent. The zero annual fee is the way it should be, just be careful if you’re dealing with an agent that wants to charge this fee. Monthly fee is set at $7.95 and is reasonable and pretty standard in the industry. We like to see a no monthly minimum on merchant accounts because it’s usually a profit generator for lower volume accounts. The PCI annual compliance fee is on the high end of the spectrum as we see them anywhere from $39-$99 so we would recommend to see if you could negotiate this fee down. We really don’t like the pci non-compliance fee at all but most processors are charging this fee, just remember to fill out your SAQ form once per year and this can be avoided. Flagship now has a no cancel or early termination fee which does show they’re working hard at earning their customers business one month at a time which we do give high marks for. Now the swipe rates are a bit suspicious because when all you see is the one fee listed, it indicates that this is for your offline debit transactions and not your qualified, mid-qualified or non-qualified charges. Note that there are very few qualified cards in the marketplace and most are downgraded to mid or non-qualified ch