Featured in Best of Category Reviews and one of America’s leading Loyalty companies, SpotOn makes a bold move and integrates customer reviews to their loyalty platform. Not only will it automatically send review requests to their customer’s loyal patrons but it also helps businesses improve their ratings on dozens of review sites such as City Search, Facebook, Google and more.
Imagine getting notified about new customer reviews instantly. SpotOn’s dashboard will show you from which site the customer posted the review in real time and you can respond lickety-split and have the advantage by quickly replying to negative feedback, praise positive testimonials and share or post to your website and social media pages. Merchants can also view macro-level analytics, such as aggregate scores and overall sentiment across review platforms to uncover key trends and call attention to any issues.
In 2015 with all the comments on the internet, what someone says about your business can impact your business revenue substantially. SpotOn states: In fact, just a one-star increase in your Yelp ratings can generate a 5 to 9 percent spike in revenue.
View what’s being said about business on all of today’s most popular sites—including Yelp, Google, Facebook, and more. It’s all inside your SpotOn dashboard. Yes, really. Digital loyalty is not only the way of the future it’s the way loyalty marketing is most effective. Send messages to your customers any time of the day and reach them based on their preferences. This instant action is done directly through email, mobile, and social media campaigns.
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