10 Rates & Fees Excellent Rates / Competitive Tiered & Interchange-Plus Pricing
9.0 BBB Rating & Complaints Excellent Rating / Complaints - Fair to Good
10 Terms & Contract Excellent - Month-to-Month / No Cancel Fee
10 Competitive Advantages Genius Customer Engagement Platform / Charity Giving / Multiple Awards

Updated on November 22, 2021

Cayan, formerly Merchant Warehouse, Wins Prestigious Retail Award for the Genius™ Customer Engagement Platform™ ….By David J. Carter

This award honors Cayan’s Genius™ Customer Engagement Platform™ to One Step Retail Solutions’ retail customers. The Genius platform provides One Step Retail Solutions’ customers with acceptance of every payment type, from chip and PIN to mobile wallets and other mobile payment technologies, including NFC, EMV and QR/2D barcodes, as well as retailer loyalty and reward programs. Genius’ easy-to-use interface creates a positive experience for all parties involved at the point-of-sale, while the ability to meet PCI requirements lowers the risk of exposure for One Step Retail Solutions’ customers. One Step Retail Solutions initially offered Genius through POS software developer Retail Pro International, and now offers Genius through LightSpeed and Teamwork Retail POS applications as well.

And yet more….

This will be added to their collection of the ETA 2009 ISO of the Year, Business Solutions Best Channel Vendor for 2009 & 2010, their two Boston Business Journal Pacesetter Awards, and most recently, a Gold Stevie® Award in February 2014 in the Customer Service Management Team of the Year category as part of the eighth annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the worlds top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the worlds leading business awards shows including the prestigious American Business Awards and International Business Awards.

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Founded as Merchant Warehouse in 1998, the company was set up to help businesses process transactions economically, without the high expenses that predominated at the time. They sought to provide the ability to purchase a credit card machine, open a merchant account, and process credit card sales while providing superior customer support. This was unheard of at the time, and caused a cascade effect that has changed the industry.

Over the last few years many new methods of paying for goods and services have evolved. Whether its conventional credit cards, signature capture, EMV, debit cards, NFC smartphones, QR codes, PayPal, eWallets or Bitcoins makes no difference. If there is a way to pay, people are going to start using it, and a future-proof system needs to have a way to accommodate it. Value-added offers such as Loyalty and Reward programs have sprung up everywhere; everyone is climbing on the bandwagon with new ways to enhance the selling and purchasing experience.

As Cayan says:

Our vision is to revolutionize the payments solution industry by providing innovative technology solutions and transparent services to simplify and increase the flexibility and value associated with the merchant-customer payment process and experience.

Honors and Charity Giving

  • To a casual observer Cayan seems interested in giving back to the community. Their policy tells the story that “Each year our team raises tens of thousands of dollars for local and national charities they support and nominate. Best Buddies, Pine Street Inn, Cradles to Crayons, Greater Boston Food Bank, Jumpstart, Habitat for Humanity, Leukemia & Lymphoma Society, Cystic Fibrosis Foundation, and Mothers Against Drunk Driving are just a few of the hundreds of non-profits our team has supported to date.”

They continue by relating how they create charity teams on a quarterly basis which work in outreach and initiatives to raise cash for specific non-profit organizations. “Our current partner,” they say, “is the Wounded Warrior Project, whose mission is – “To honor and empower wounded warriors”. For example, all fundraising efforts in Q2 2013 assisted Wounded Warriors with their purpose of:

  • Raising awareness and enlist the public’s aid for the needs of injured service members;
  • Helping injured service members aid and assist each other; and
  • Providing unique, direct programs and services to meet the needs of injured service members.

Products and Services

In 1998 Cayan made the ability to use credit cards accessi