There are virtually no complaints for CDG online, and they’ve been in business for 15 years. The few that are there have, shockingly, been addressed directly by CDG’s CEO offering to personally fix the issue. Now that’s attention!
The Better Business Bureau gives CDG an A+ rating. There have been 5 complaints in the last 3 years. All issues have been a unique circumstance; no patterns have emerged of constant failing. Although some complaints have had to do with CDG’s policies, which are clearly posted on their site:
One repeated complaint was because you need to be a US-based merchant who does most of their business in the U.S. CDG is very clear that this is their policy:
“Our services require a U.S. business, U.S. bank account and a U.S. signer with a valid SSN #. If your business does not meet these criteria, please consider our international & high risk affiliate option.”
The other repeated complaint has to do with account freezes and cancelations. A processor is extending a line of credit with their merchant accounts. Sometimes when suspicious activity arises, they must hold funds or freeze the account to save them and their merchants from fraud and theft. CDG tries to avoid these practices, but they do come up, and this can happen with any account provider.